Every doctor knows that it is always key to stay up-to-date on the latest in the medical world. Whether that has to do with new procedures, discoveries, or technology, it is important to stay up to date and educate ourselves in every aspect of our dental office. After all, your dental practice is a business, even if you are doing it to help people, the way you run it is still important to keep it successful and in the market for new patients to discover you.
However, running a successful practice is easier said than done. You often might have found yourself too busy, taking care of your patients, that you forget to analyze how the rest of your office is doing. Is everyone staying on task? Are you meeting your monthly or yearly goals? How close are you to your 5 or 10 year projected plan? Perhaps you never even considered these questions but realized your dental practice is suffering and you are unsure on how to fix it. This is where dentist coaching comes in. An important aspect of running a business is having a plan and dental coaches know just how to do that.
Having a strong foundation is an extremely important aspect of keeping your business in-tact, and a dental business coach is there to guide you. All-Star Dental Academy offers great programs that range from dental coaching to dental office scheduling training. What dentist coaching does is provide you with an outsider’s perspective. Not only do they have the training to seek out problems, our All-Star Dental Academy dental coaches have the vast knowledge of providing you with solutions to better enable you with capability to create a better environment in your office. All-Star Dental Academy dental coaching also helps form a business plan with you or refine the one you currently have to make it a plausible goal.
Dentist coaching is imperative to teach dental office scheduling training. You might already have a successful business and are finding that the demand of people wanting to come into your office is extremely high. This should be exciting and a great gage on how your practice is doing! However, you might find that over time, you are struggling with fitting all these patients in, as well as combating with last minute broken appointments. When you reanalyze it again, although it seems like your business is doing great, with the phones ringing none stop, it turns out many of the calls are not being attended too or are being left on hold for too long. In fact, some people decided not to wait on hold and chose to call another dental office instead. If your receptionist managed to talk to the caller, they might have not known when to schedule them because there is a lack of openings for the next few weeks, however this caller has a major emergency. At that moment your receptionist has the choice of rescheduling another patient who he or she knows does not have an emergency. Yet, that would then cause possible frustration for that patient who needs to be rescheduled, ending in a loss of a client. As you have read, many factors can come into play when scheduling patients and dealing with an endless amount of phone calls, so much so, that it might cost you money in the end. All-Star Dental Academy offers dental office scheduling training to better equip your receptionists to prevent these situations from occurring.
Perhaps you are a dentist who does not fit into the scenario above. Your office is actually having a lack of new and existing patients scheduling an appointment. The phones are ringing but not many people are booking appointment times. This is where dental receptionist phone skills training comes in. Besides teaching your team members about scheduling appointments, the dental phone skills that they learn when answering a call from a new or existing patient is the most important moment in the decision making process for the caller. When you think about it, when a new caller calls in, what they hear on the other end of the phone is the first depiction that they will be given about your office. The receptionist who answers the phone has all the power to effectively leave a long-term impression of what your dental office is like, providing callers with an excellent new patient experience. It also creates a positive mindset in new patients, so that when they come to your office for the very first, they are more than willing to be there since they know you care about them and truly believe in improving their smile.
Continuing to educate yourself and your team members is the essential key point in forming a dental business that is successful, and this can all be possible with the help of All-Star Dental Academy’s dentist coaching. All-Star Dental Academy is here to motivate you and help you seek out your dreams of a long and prosperous business.